Breakaway Hoops

REFUND POLICY

By signing up for Breakaway Hoops LLC recurring billing service ("Service") or any of the services of Breakaway Hoops LLC you are agreeing to be bound by the following terms and conditions ("Terms of Service"). Any new features or tools which are added to the current Service shall be also subject to the Terms of Service.

You can review the current version of the Terms of Service at any time here. Breakaway Hoops reserves the right to update and change the Terms of Service by posting updates and changes to the website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.

ACCOUNT TERMS:

You must provide your full legal name, current address, a valid email address and cell number, and any other information needed in order to complete the signup process.

You acknowledge that Breakaway Hoops will use the email address and cell phone number you provide as the primary methods for communications

PAYMENT FEES:

The service will be billed in 7 and/ or 30-day intervals.
When your billing period is over the Account Owner will be sent an invoice via the email provided. Users have 2 days to bring up and settle any issues with the billing.

CANCELLATION, REFUND:

You may cancel your subscription at any time by emailing info@breakawayhoops.com. Cancellation requests must be received 7 and/or 30 days prior to the billing cycle If not, you will be billed for the week or month. Once the cancellation request has been received and processed, your account will be suspended from the system and you will need to re-register for further programming.

There will be no refunds granted for absences, transportation delays, inclement weather, withdrawals, or dismissals

Requests for refund of Holiday Camps or Clinic fees will be considered up to 3 weeks prior to the start of the program(s).

After the 1-week grace period, a site credit may be issued in the profile account to be used for up to one year of time issued for future programming. A site credit in the profile account takes up to 3 business days. to process into account.

Request for Summer Camp refund of monthly payment plan or one time full payment will be considered up to May 1 only. After May 1 a doctor’s note is needed to receive a site credit in your account to be used up to one year of time issued. All down payments are non-refundable.

Breakaway Hoops reserves the right prior to a program(s) to cancel an event due to any unforeseen reasons out of the control of Breakaway Hoops. A full refund will be credited back to the original account holder.

There will be a $45.00 administrative fee assessed for all processed refunds that are granted.

An approved refund takes 7 business days to process and will be credited back to the original account holder.

SECURITY:

We do NOT receive or store cardholder data (defined as a cardholder's account number, expiration date, and CVV2). We only provide a checkout page that sends that data to your merchant processor directly. We then receive a token that represents the card data but does not contain the Primary Account Number.

Questions about the Terms of Service should be sent to info@breakawayhoops.com.

- - - I understand I have registered for weekly and/ or monthly membership subscription payments.
    - I acknowledge that payments are only accepted and processed online at breakawayhoops.com
    - I understand Breakaway Hoops personnel (coaches, staff, or administration) do not accept any cash, money orders, or checks for payment of classes.
    - I understand my card on file will be billed on an automatic RECURRING weekly and/ or monthly basis until I officially deregister or the completion of the class cycle written on the breakawayhoops.com website.
    - I understand that automatic weekly and/or monthly recurring payments are not a stop-and-go manual generated process; it is system-processed automated billing.
    - I understand there are classes that occur on an ongoing cycle (year-round); I have done my due diligence in reading, comprehending, & inquiring about the classes that occur on an ongoing cycle (year-round).
    - I understand if my payment fails to be processed on its scheduled due date, I will have up to 48 hours to reconcile failed payment(s) or be asked to stop participation in classes until past and/or current payment(s) are resolved.

- - - *I understand that I must complete the cancelation process by fully completing the deregistration form in order to cancel my weekly and/or monthly subscription membership from a participating class(s)
    - I understand the deregistration form was provided in my initial welcome email, if I am unable to find the original email, I must email info@breakawayhoops.com or text the office number to receive the deregistration form link via email or text to complete
    - I understand it is my responsibility to receive this deregistration link
    - I understand that I have not deregistered until the deregistration form has been fully completed; I have received confirmation from Breakaway Hoops via email or text regarding my cancellation status
    - It is my responsibility to check in on my cancellation process.
    - I acknowledge that a conversation with a coach(es), phone call, or email to a Breakaway Hoops rep stating to cancel my registered class or payments is not sufficient and not the process of canceling class and payment(s) for classes.
    - I understand & acknowledged that I will continue to be billed until the deregistration form has been completed and I have received notification via email and/or text of cancelation.
    - I understand the deregistration process can take up to 7 business days to complete & I will be billed for the next payment cycle if my next payment date falls within 7 business days of the deregistration period.
    - I understand that I have registered for weekly and/ or monthly payments and if I choose to deregister on the same day of registration, I will be making a second weekly and/ or payment because the de-registration process can take up to 7 business days to complete.
    - I understand if I cancel or end my subscription plan, I will immediately forfeit any make-up class(es) that are owed to me.
    - If a scheduled class was not able to take place that was out of the powers of Breakaway Hoops to proceed, along with lack of notification from Breakaway Hoops via email, text, or phone, and makeup session days(s) are not possible by Breakaway Hoops within a month's time frame. Breakaway Hoops will provide a full refund for only the class(es) or equivalent that was not able to take place in the current month only.

- - - I understand it is my responsibility to attend all scheduled classes.
    - I understand classes are scheduled and can be viewed on Breakaway Hoops website and/ or app provided for users to all registered parents/ guardians.
    - I understand if I am unsure of my child’s schedule, I will contact Breakaway Hoops office via text, phone, or email to obtain answers to scheduling inquiries.
    - I understand as a parent/guardian it is my responsibility to know my child’s class schedule and the location of class at all times.
    - I understand it is my responsibility to RSVP my child for all class schedules via the app provided by Breakaway Hoops for each and every class.
    - I understand that if I am unable to attend a scheduled class, I will notify Breakaway Hoops by checking “NO” or NOT Attending scheduled class via the app provided for usage.
    - I understand the app provided by Breakaway Hoops is the only way to RSVP or not RSVP my child for a scheduled class. If I am unaware of how to use the app, I will review the how-to RSVP video provided in the original registration email by Breakaway Hoops.
    - If I remain unclear on how to use the app, I will contact Breakaway Hoops via phone or text immediately to receive instructions on how to RSVP or not RSVP my child for classes.
    - I understand that I MUST notify Breakaway Hoops via email (info@breakawayhoops.com), phone, or text 646-776-2021 at least 24 hours in advance of my intentions to do a make-up class. Breakaway Hoops will confirm if there is availability to do such a make-up class.
    - I understand if my child misses a class or classes, it can ONLY be made up within the same month period in which the class or classes was missed.
    - I understand in order to make up for the class or classes missed, my child or children may have to do a double or triple session on the same day to make up for missed classes or classes prior to the month closing in order not to forfeit my classes.
    - I understand as a member, I have the option to make up my missed class during the same month period the class(es) was missed or the class will be forfeited.
    - I understand if the class is not made up within the same month period in which it was missed, the class make-up session(s) will be forfeited and I do not qualify for a makeup session.
    - I understand if the class schedule occurs during a holiday or holiday season, billing will still occur. The class should be made up within the same month time period.
    - I understand in order to be eligible for make-up class(es) my account should be in good financial standing with no balance due.
    - *Breakaway Hoops will do its best in notifying parents in advance of holiday schedules that make-up classes will be offered prior to the holiday day or season.

- - - I understand I must order the Breakaway Hoops uniform (Jersey & Shorts) upon the completion of my initial program registration.
    - I understand the Breakaway Hoops uniform is required in participating in all Breakaway Hoops programming.
    - *I understand if I have a pre-order question(s) regarding the Breakaway Hoops uniform, I can contact Breakaway Hoops office from the phone number found on breakawayhoops.com website and or text number found on breakawayhoops.com.
    - I understand the uniform is ordered only online from breakawayhoops.com/store via Squadlocker. If I have any post-order questions or inquiries regarding my Breakaway Hoops uniform and gear order, SquadLocker is the point of contact for my inquiry.
    - I understand that Squadlocker's phone number and email can be found here:
      - Phone Number: 1-888-885-6253
      - Email at support@squadlocker.com