sports club and league team apps 2018

We have Answers for your FAQ

How can I collect payments online?

To collect payments online, first, you need to set up a payment gateway. To configure a payment gateway, navigate to Super Admin > Payment Processing and then follow the instructions by selecting WePay as your payment gateway.

What are the payment processing charges?

The standard payment processing charges are 2.9% of the amount + 30 cents per transaction. However, we can offer discounts for high volume customers.

How do I update a registrant payment status?

To update a registrant payment status, please navigate to Payments > Update Payments. Find the registrant. At the right end of the page, under Actions, click on Update Payment.

What payment gateways do you support?

We support Wepay and Authorize.net. Outside North America, we support country-specific payment gateways for some countries. We highly recommend using Wepay as it offers additional features like refunds.

When do payments get billed and how will they show up in our bank account?

All the payments are billed and processed immediately. The money will be transferred to your bank account within 3 business days.

Can I collect both online and offline payments?

Yes. You can do it by selecting the right options while setting up the programs.

How do I generate payment reports?

To generate payment reports, please navigate to Payments > Payment Reports.

Can I use my existing merchant payment account if I already have one?

You can use your existing Authorize.net account. But with Wepay you can use the same email id but a new account will be created for the SportsPlus platform.

How do I track my unpaid registrations?

To track unpaid registrations, please navigate to Payments > Unpaid Registrations.

What happens if there is fraudulent activity on our payments?

Please let us know first. We will work with you and the payment gateway to resolve the issue.

How do I collect recurring payments?

While creating a program, in the Fee & Payments Options section, define the payment type as Monthly Payment and follow the steps.